BengalPC is an Official Authorized Local Seller of KOORUi monitors, and all warranty and after-sales support are provided locally in accordance with brand guidelines.
All other products have Official International Warranty that can only be claimed from BengalPC. We will take full responsibility for shipping the product to the Overseas Brand-Authorized Service Center for FREE! We ensure smooth and transparent support even if the product is not covered by local distributors, giving you complete peace of mind.
Important
The warranty period begins from BengalPC’s purchase date, not the customer’s purchase date. This is because the original supplier activates the warranty at the time of BengalPC’s purchase, and international shipping may take 15–20 days before the product reaches us.
All products listed in this website is Brand New Intact.
Warranty Claim Timeframe
Minor issues may take up to 1 month, while major issues may take up to 2 months to resolve. However, we request customers to allow up to 2 months for the complete service process to ensure proper diagnosis, repair/replacement and return.
We would like to reiterate that BengalPC’s responsibility to customers is limited to ensuring the safe shipment of the product to the overseas brand-authorized service center for warranty evaluation and service. If the overseas authorized service center declines the warranty claim due to the warranty being void, BengalPC will not be held responsible and will not provide any compensation, replacement, or refund under any circumstances.
Replacement & Refund Policy
Instant replacement will be provided to customers who experience hardware defects within 7 days of purchase. Software or game-specific issues do not qualify (example - all games run normally except 1-specific game). If BengalPC, cannot provide a replacement, instant refund will be provided - no questions asked! After the initial 7-day period has passed, all issues must be resolved through the international warranty claim process.
GPU Warranty Void Conditions
Signs of rust, oxidation, or fungus
Burnt PCB or any form of physical damage, whether intentional or accidental
Warranty seal or warranty card tampered without authorization
In cases involving short circuits or burn-related damage, the final decision rests solely with the authorized service center
Laptop Warranty Void Conditions
Cracked screens, liquid spills, broken hinges, or damage caused by extreme temperatures
Breaking warranty seals, improper chassis opening, or internal damage resulting from self-upgrades or unauthorized servicing
BIOS flashing, CPU overclocking, or any form of unauthorized firmware modification
Use of third-party or non-approved components
Monitor Warranty Void Conditions
Monitor must be returned in its full original packaging and all accessories must be included
Warranty claims must be made before the appearance of four (4) dead pixels
Any physical or liquid damage will void the warranty
Unauthorized third-party repair or servicing
Controller & Mouse Warranty Void Conditions
Damage caused by human actions, including drops, impact, or burning
Refitting, disassembly, or unauthorized modifications
Misuse of the battery pack or charger
Use of unofficial or incompatible charging accessories
Product labels, serial numbers, or stickers altered, damaged, or removed
Warranty Expired
BengalPC holds no responsibility once the warranty period has ended. Additionally, BengalPC is not liable for used or second-hand items that have Official Authorized Local Bangladeshi Warranty from other stores. In such cases, customers must contact the respective shop directly for any warranty or after-sales support.